Responsible Gaming

At heya baji Responsible Gaming – Stay in the fun, stay in control

Gaming should be a source of fun, not stress. heya baji We believe every player should know their limits and enjoy gaming responsibly. On this page, we provide all the tools and information you need for responsible gaming.

Limit setting
Cooling-Off
Self-exclusion
24/7 Support
Reality check
Responsible Gaming Protection
Deposit Limit ✔ Active
Loss limit ✔ Active
Session time limit ✔ Active
Reality check ✔ Active
Self-exclusion Available
Cooling-off period Available
Age verification 18+ mandatory
Keep in mind: Gaming is for entertainment only. If you're struggling, reach out for help.

Core responsible gaming tools

Protection & control tools heya baji offers you

Deposit Limit

Set your own daily, weekly, or monthly maximum deposit amount. Limits take effect immediately once set, but any increase requires a 7-day waiting period.

Loss limit

Decide in advance the maximum amount you're willing to lose within a set period. Once that limit is reached, the system will automatically prevent you from placing further bets.

Session time limit

Set how long you want to play each day or per session. You'll receive a notification when time is up, and auto-logout can be enabled if needed.

Reality check

At set intervals, a message will appear on screen reminding you how long you've been playing and how much you've won or lost.

Cooling-off period

For a temporary break, suspend your account for anywhere between 24 hours and 6 weeks. During this time, no betting or deposits will be possible.

Self-exclusion

For a longer break, you can close your account for anywhere from 6 months to permanently. Once this decision is made, it cannot be reversed before the chosen period ends.


heya baji's commitment

heya baji We're more than just a gaming platform — we genuinely care about the wellbeing of every user. Responsible gaming isn't just a rule; it's a core value we live by.

1

When Gaming Turns into a Problem

Most people Responsible Gamingenjoy gaming within their means. But sometimes gaming can cross the line from entertainment into addiction. This is not a sign of weakness — it is a health issue, and help is available.

heya bajiWe believe an informed player is the best player. That's why we encourage all our members to be honest with themselves about their gaming behaviour.

Common signs of a gaming problem include:

  • Betting more to chase losses
  • Hiding your gaming from family or friends
  • Spending money on gaming after setting aside bills and essential expenses
  • Feeling restless or irritable when you're unable to play
  • Repeatedly trying to stop playing but failing
  • Gaming affecting your work, studies, or relationships
  • Gaming for extended periods while skipping sleep or meals
Important

If you identify with more than three of the signs above, please heya baji Speak to our support team or explore the help resources listed below.

2

Check yourself — answer honestly

The questions below Responsible Gaming A simple way to check in with yourself. Answer each question honestly.

1
In the past 30 days, have you ever placed bets beyond your budget?
2
After a loss, do you find yourself thinking "just a bit more and I can win it back"?
3
Have you lied to family or loved ones about your gaming habits?
4
Do you feel like you can't stop gaming even when you want to?
5
Have you spent money meant for essential expenses on gaming?
6
Do you feel irritable or restless when you're unable to game?
Results Analysis

If you answered "Yes" to 2 or more questions — talk to us. There's no shame in it; recognizing the issue is a sign of strength.

3

How to Set a Limit

heya bajiSetting limits is quick and takes effect immediately. Below you'll find a description of each limit and how to use it.

Limit Type Time Limit Effective Time Status
Deposit Limit Daily / Weekly / Monthly Immediate (to decrease); 7 days (to increase) Available
Loss limit Daily / Weekly / Monthly Immediate (to decrease); 7 days (to increase) Available
Session time limit Per session / daily Immediate Available
Bet Limit Per Bet Immediate (to decrease); 7 days (to increase) Available
Reality check interval 15 / 30 / 60 minutes Immediate Available
Withdrawal Lock Custom Immediate Coming Soon

To set a limit: Account Settings → Responsible Gaming → Limit Management — take that step. Contact live chat for support.

4

Self-exclusion — long-term break

If you feel like you need a longer break, heya baji's self-exclusion feature is there for you. During this period, logging into your account or placing bets will not be possible.

1
Go to Account Settings

Log in, click the profile icon in the top right corner, and select the "Responsible Gaming" option.

2
Consider self-exclusion

Select "Self-Exclusion" or "Close Account" from the menu.

3
Set a time limit

Choose from 6 months, 1 year, 5 years, or permanent. Please note that the account cannot be reactivated before the period ends.

4
Confirm

A confirmation email will be sent. Once the exclusion is active, you will not receive any promotional communications either.

Can also be done through support

If you can't do it yourself, let us know via live chat or email. Our support team will activate self-exclusion on your behalf — no questions asked.

5

Tips for Safe & Healthy Gaming

Responsible Gaming Responsible gaming isn't just about setting limits — it's a mindset. Following the habits below will keep gaming enjoyable at all times.

  • Set a budget in advance and stick to it
  • Treat gaming as entertainment, not a source of income
  • Have the strength to walk away when you're ahead
  • Set a time limit and keep an eye on the clock
  • Take regular breaks — at least 10 minutes every hour
  • Don't play when you're angry, frustrated, or under the influence
  • Don't chase losses with more bets
  • Never game with borrowed or loaned money
  • Don't turn to gaming as an escape from loneliness or stress
  • Avoid gaming during your nighttime sleep hours
6

Family Protection & Parental Controls

heya baji strictly enforces an 18+ policy. We have put in place several measures to prevent minors from accessing the platform.

  • Date of birth and ID verification are required at registration to confirm your age.
  • Additional KYC verification is carried out in suspicious cases.
  • If a minor's account is identified, it is immediately closed and all funds are returned.

If you are a parent or guardian and believe your child heya baji is being used, please contact us immediately.

Advice for Families

If someone in your family seems to be struggling with gaming addiction — talk to them with empathy, not blame. heya baji's support team is also ready to assist family members.

7

How to get help

Acknowledging the problem is the first step toward solving it. heya baji is always here for you. Here are the ways you can get help:

💎
Heya baji Live Chat

24 hours a day, 7 days a week. Reach out to us directly for any concern — completely confidential.

📧
Email support

Support@heyabaji.app — Any responsible gaming request will be resolved within 24 hours.

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Account protection tools

Log in and set limits or activate self-exclusion directly from your Account Settings.

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Professional Advice

Gaming addiction is a health issue. Don't hesitate to consult a mental health professional if needed — heya baji respects that decision.

Emergency Help

Mental health crisis Kaan Pete Roi Helpline: 01779-554391 or reach out to your nearest mental health service center.

Frequently Asked Questions (FAQ)

Limit reductions take effect immediately. However, increasing a limit requires a 7-day waiting period — this is to prevent impulsive decision-making.

Yes, your account balance remains completely safe during self-exclusion. Withdrawals can be made once the exclusion ends, or through support in special circumstances.

A cooling-off period is a temporary break — from 24 hours up to 6 weeks — after which your account reactivates automatically. Self-exclusion is a longer-term measure — from 6 months up to permanent — and cannot be reversed before the period ends.

Absolutely. Share the relevant account details with the heya baji support team. We'll handle the matter with full confidentiality and take the necessary steps.

At the interval you set (e.g. every 30 minutes), a pop-up will appear showing your session duration, total betting amount, and net result — keeping you aware of your current situation.

Play Responsibly, Play Enjoyably

Gaming at heya baji is always meant to be entertainment. Know your limits, play mindfully, and make the most of your experience.

18+ only
Limit setting available
24/7 Support
Self-Exclusion Feature
Licensed platform
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