Data Protection Policy

Heya baji's Privacy Policy – Your data, our responsibility

heya bajiYour personal information is stored with the highest level of security. On this page, we clearly explain what data is collected, why it is collected, and how it is kept safe.

Last Updated: January 2026
Language: Bengali
Reading time: approximately 8 minutes
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Data Protection Summary
Encryption Technology SSL 256-bit
Sold to Third Parties Never
Data Retention Period As required by law
User Rights Fully Secured
Support available 24/7 Always

How We Protect Your Privacy

A quick overview of the key pillars of heya baji's privacy protection

Strong Encryption

All your data is protected with SSL 256-bit encryption. Every transaction and login is secured to banking-grade standards.

Never Sold to Third Parties

Your personal information is never sold or exchanged with any third party. Your data is used solely to serve you.

KYC Verification Secured

Documents submitted for identity verification are stored on encrypted servers and can only be accessed by authorized personnel.

Cookie Control Is in Your Hands

Heya baji uses cookies on its website to enhance your experience. You can manage cookie preferences through your browser settings at any time.

Right to Erasure

After account closure, you have the full right to request deletion of any personal data beyond what is required by legal obligations.

Immediate breach notification

In the event of a data breach, affected users will be notified by email as quickly as possible and protective measures will be taken.


Important Notice

heya baji's platform constitutes your acknowledgement that you have read and agreed to this Privacy Policy. This policy may be updated from time to time, so we recommend reviewing it periodically.

1

Introduction & Scope

heya baji One of Bangladesh's most popular online gaming platforms. We take the privacy of our users very seriously. This Privacy Policy is heya baji and a transparent commitment to its users.

This policy applies to heya baji's website (heyabaji.app), mobile app, and any associated digital services. This policy applies whenever you access our platform, register an account, or use any of our services.

Our core commitment is to enhance your experience while keeping your data fully secure. That is why this Privacy Policy Built with full transparency in mind.

2

What Information Is Collected

heya baji Two types of information are collected — what you voluntarily provide and what is collected automatically.

Information you provide directly:

  • Full name, date of birth, and gender
  • Email address & mobile number
  • Residential address
  • National ID (NID), passport, or other identity documents
  • Payment account details (Mobile Pay/Nagad number, bank information)
  • Records of customer support interactions

Automatically Collected Information:

  • IP address and device type
  • Browser type and version
  • Platform activity logs (login times, game history, betting records)
  • Information Collected via Cookies & Tracking Pixels
  • Approximate location data (for legal compliance purposes only)
Data Type Collected? Purpose
Personal Identity Yes KYC Verification & Account Security
Payment Information Yes Transaction Processing
Gaming History Yes Service Improvement & Responsible Gaming
Device Information Yes Security & Fraud Prevention
Health Information No Not Applicable
Political opinions No Not Applicable
Marketing Preferences Optional Sending personalized offers
3

Purpose of Data Use

heya baji Your data is used only for specific, legitimate purposes. We never collect or use your information unnecessarily.

Your information is used for:

  • Account Management: For registration, login, and account verification.
  • Payment Processing: To process deposits and withdrawals securely.
  • Legal Compliance: To meet KYC, AML (Anti-Money Laundering), and other regulatory requirements.
  • Security: To detect fraud, unlawful activity, and duplicate accounts.
  • Service Improvement: To personalize your gaming experience and develop new features.
  • Customer Support: To address your complaints and enquiries.
  • Marketing (subject to consent): To keep you informed about promotions, bonuses, and special offers.
  • Responsible Gaming: To detect unusual gaming patterns and send alerts.
Marketing Communications

If you no longer wish to receive promotional emails or SMS from heya baji, you can unsubscribe at any time through your account settings. Opting out of marketing will not affect transactional notifications.

4

Data Sharing Policy

heya baji Your personal information is never sold for commercial purposes. However, data may be shared in the following limited circumstances:

  • Service Providers: With payment gateways, KYC verification providers, and cloud hosting providers — only the data necessary for their specific services is shared.
  • Legal Obligations: Information may be disclosed in response to court orders, government investigations, or requests from regulatory authorities.
  • Fraud Prevention: Information may be shared with industry bodies or law enforcement agencies to prevent illegal activities.
  • Business Restructuring: In the event of a merger or acquisition, your data may be transferred to the new managing entity; however, this Privacy Policy will remain in effect.
Our Commitment

All third parties we work with are required to comply with strict data protection agreements. We ensure they use your information solely for the specified purposes.

5

Cookies & Tracking Technologies

heya baji Cookies and similar tracking technologies are used on the website to enhance your browsing experience and ensure the site functions properly.

Types of cookies we use:

  • Essential Cookies: Required to maintain login sessions and ensure security. The site will not function properly without these.
  • Functional Cookies: To remember your preferred language, game settings, and other personal preferences.
  • Analytics Cookies: To understand which sections of the site are most visited (fully anonymised).
  • Marketing Cookies (Optional): To show you relevant offers based on your preferences.

You can disable cookies from your browser settings. However, disabling essential cookies may cause certain platform features to not work properly.

6

Data Storage & Security Measures

heya baji Industry-leading security technology is used to protect your data. Our security measures include:

  • All data transmissions secured with SSL/TLS 256-bit encryption
  • Payment card data stored in compliance with PCI-DSS standards
  • Regular security audits and vulnerability assessments
  • Two-factor authentication (2FA) support
  • Server-level firewall and intrusion detection systems
  • Staff data access is restricted to the minimum necessary

Data Retention Period: Data is retained for as long as your account remains active. After account closure, certain information may be kept for up to 5 years to meet legal obligations.

Caution

No platform can guarantee 100% security online, but we take every reasonable measure to protect you. We also encourage you to use a strong password and never share your login credentials with anyone.

7

Your Rights

heya bajiAs a user, you have the following rights regarding your data. To exercise any of these rights, please contact our support team.

Right of Access

The right to view what information we hold about you and to receive a copy.

Right to Rectification

The right to request correction of any inaccurate or incomplete information.

Right to Erasure

The right to request deletion of your data beyond legal retention requirements.

Right to Restrict Processing

The right to request that the use of your data be restricted under certain circumstances.

Right to Data Portability

The right to export your data in a structured format and transfer it to another service.

Right to Object

The right to object to your data being used for marketing or profiling purposes.

Request Timeframe

We will respond to any rights-related request within 30 days of receipt. For complex cases, this may be extended by up to an additional 30 days, and you will be notified in advance.

8

Children's Privacy

heya baji Strictly not for individuals under 18. We do not knowingly collect any information from minors.

If a minor has created an account in error and we are informed, the account will be closed immediately and all associated data deleted. Parents or guardians with concerns are welcome to contact our support team directly.

9

International Data Transfers

heya baji As an international platform, your data may be stored on servers outside Bangladesh. Regardless of where your data is held, the protections set out in this Privacy Policy will always apply.

  • The highest industry security standards are maintained across all data centers.
  • Standard Contractual Clauses are used for international data transfers.
  • Adequate safeguards are in place for any data transfers to third countries.
10

Policy Changes & Updates

heya baji reserves the right to update this Privacy Policy at any time. You will be notified of changes as follows:

  • Minor changes: The "Last Updated" date at the top of the page will be revised.
  • Significant Changes: A notification will be displayed at login and sent to your email.
  • Material Changes: Your consent will be obtained before any changes take effect.

Continued use of the platform after an updated policy is published will be considered acceptance of the new policy.

11

Contact Us

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

  • Email: privacy@heyabaji.app
  • General Support: support@heyabaji.app
  • Live Chat: Click the chat icon on the platform
  • Hours: 24 hours a day, 7 days a week

Your privacy is our highest priority, and we strive to respond promptly to any request. Your trust and confidence are heya baji's greatest asset.

Last Revised

This Privacy Policy was last updated in January 2026.


Your data is secure — enjoy the experience

Your privacy is fully protected at heya baji. Register with confidence and enjoy the best gaming experience in Bangladesh.

SSL Secured
Data Is Never Sold
24/7 Support
Licensed Platform
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